Privacy policy

Last updated: April 01, 2026

Redhut Steamer ("we", "our", "us") operates this store and website, including all related information, content, features, tools, products, and services (the "Services") to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to deliver the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding your personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We collect personal information that identifies or can reasonably be linked to you. This may include:

  • Contact Information: Name, billing address, shipping address, phone number, and email address.
  • Payment Information: Credit/debit card details, billing details, and transaction confirmations (processed securely via our payment providers).
  • Account Information: Login credentials, preferences, and account settings.
  • Order Information: Purchase history, items viewed, cart activity, returns, and exchanges.
  • Communication Data: Messages, emails, or inquiries sent to our support team.
  • Device & Technical Data: IP address, browser type, device information, and cookies.
  • Usage Data: How you interact with our website and Services.

How We Collect Your Information

  • Directly from you when you place an order, create an account, or contact us.
  • Automatically through cookies and tracking technologies when you browse our website.
  • From service providers such as Shopify and payment processors.
  • From marketing and analytics partners.

How We Use Your Information

  • Order Fulfillment: To process payments, ship products, and manage orders.
  • Customer Support: To respond to inquiries and provide assistance.
  • Personalization: To improve your shopping experience and recommend products.
  • Marketing: To send promotional emails and offers (you may opt out anytime).
  • Security: To prevent fraud and protect our business and customers.
  • Legal Compliance: To comply with applicable laws and regulations.

Sharing Your Information

We may share your personal information with:

  • Shopify and service providers (payments, shipping, analytics, hosting).
  • Marketing and advertising partners.
  • Legal authorities when required by law.
  • Third parties with your consent.

Shopify

Our store is hosted on Shopify. Shopify may process your personal data to provide and improve its services. For more information, please review Shopify’s Privacy Policy: https://www.shopify.com/legal/privacy

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and support marketing efforts. You can control cookies through your browser settings.

Your Rights

If you are located in the UK or EEA, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict certain processing
  • Withdraw consent at any time
  • Request data portability

To exercise your rights, please contact us using the details below.

Data Retention

We retain your personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our policies.

Security

We take reasonable measures to protect your personal data. However, no method of transmission over the internet is 100% secure.

International Transfers

Your data may be processed outside the UK or EEA. Where applicable, we use appropriate safeguards such as Standard Contractual Clauses.

Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect personal data from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions or requests regarding this Privacy Policy, you may contact us at:

Redhut Steamer
Aldridge, West Midlands, United Kingdom
Email: sales@redhutsteamer.com